Shipping policy
At Fillmira, we aim to provide a clear and reliable shipping experience. This policy applies to purchases made at fillmira.com. We ship to destinations supported by our checkout.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.
Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by law.
Shipping Fees
Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:
Orders below $49.99: $6.99 standard shipping.
Orders of $49.99 or more: Free standard shipping.
All amounts above are in USD. Available shipping options and applicable charges are displayed at checkout before payment.
Estimated Delivery
Standard delivery typically takes 7–15 business days after dispatch. Including processing, the total estimated delivery time is 8–18 business days after payment confirmation.
Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions. Estimates are not guaranteed arrival dates unless expressly stated. They do not override agreed delivery deadlines or mandatory rights regarding delayed or undelivered orders.
Order Tracking
When tracking is available, we will email a shipping confirmation with tracking details. Tracking may take additional time to become active. Creating a shipping label does not necessarily mean the carrier has received your package.
Shipping Information
Please provide accurate and complete delivery information. If you need to correct your address, contact [email protected] immediately. Changes cannot be guaranteed after dispatch.
If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.
Delivery Problems
If your package is significantly delayed, missing, damaged, or marked delivered but cannot be located, contact us with your order number and details of the issue.
We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.
Damaged items will be handled under our Return & Refund Policy, with necessary return shipping costs covered by Fillmira.
Customs and Import Charges
International shipments may incur customs duties, import taxes, or clearance fees. Unless included or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law.
Free standard shipping does not cover separate import charges. Customs processing may affect delivery time.
Consumer Rights
Nothing in this policy limits mandatory consumer rights. Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.
Contact Us
Email: [email protected]
Website: https://fillmira.com