Refund policy

We want customers to shop at Fillmira with confidence. You may request a return for eligible products within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return under our voluntary 30-day change-of-mind policy, the product should:

• Have a return request submitted within 30 calendar days of delivery.

• Be unused, unwashed, unassembled, and in its original condition.

• Include all supplied parts and accessories.

• Include the original packaging where reasonably possible.

• Not show damage caused by misuse or improper handling.

Please provide your order number or another proof of purchase.

These conditions apply to voluntary change-of-mind returns. They do not limit your statutory rights to inspect products or seek a remedy for faulty, damaged, incorrect, or misdescribed goods.

Requesting a Return

Before sending an item back, please contact [email protected] with your order number and the item you wish to return.

You may include the reason for your return to help us assist you. A reason is not required when exercising a statutory right of withdrawal.

We will provide the correct return address and shipping instructions. Please do not send items to the address on the original shipping label unless we confirm it is the correct return address.

Once we provide the instructions, please send your voluntary return within 14 calendar days. Contact us if you need additional time. Statutory return deadlines take precedence where applicable.

Package the item securely and retain your shipping receipt. Tracked return shipping is recommended.

Contacting us first helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference, ordering an unsuitable item, or selecting the wrong size, you are responsible for the direct return shipping costs, except where applicable law requires otherwise.

If an item is faulty, arrives damaged, or was sent incorrectly, Fillmira will cover the necessary return shipping costs. Please contact us so we can arrange a prepaid label or another suitable solution at no cost to you.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires reimbursement. For returns caused by faulty goods or our fulfillment error, we will refund the applicable original shipping charges.

Damaged, Faulty, or Incorrect Products

If you receive a damaged, faulty, or incorrect item, please contact [email protected] as soon as you discover the issue.

Provide your order number, a description of the problem, and photographs where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue.

Keep the item and packaging where reasonably possible while we arrange assistance.

Depending on the circumstances and your rights under applicable law, we will arrange a repair, replacement, or partial or full refund. You will not be required to pay the necessary shipping costs to resolve a confirmed fault or our fulfillment error.

The 30-day change-of-mind return period does not shorten any applicable legal guarantee or statutory claim period.

Refunds

For voluntary returns, we will inspect the returned items and notify you of the outcome. If a refund is declined or reduced, we will explain the reason.

Approved refunds will be issued to your original payment method within 7 business days, or sooner where required by applicable law. This processing period does not extend any mandatory refund deadline.

Refunds reflect the amount actually paid for the returned items, including discounts applied at purchase. Any delivery charges that must be reimbursed under this policy or applicable law will also be included.

Your bank or payment provider may need additional time to process and display the refund. If you have not received it after we confirm it has been issued, contact [email protected] for assistance.

Exchanges

If you would like a different size or product, please contact us first to confirm availability and exchange instructions.

We will explain any price difference or shipping charge before you agree to an exchange.

If an exchange is unavailable, you may request an eligible return and place a new order. This does not limit any right to a replacement for faulty or incorrect goods under applicable law.

Order Cancellations

To request a cancellation, email [email protected] as soon as possible.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method.

If it has already shipped, we will help you follow the applicable return process. This does not affect any statutory cancellation or withdrawal rights.

Statutory Consumer Rights

This policy applies to purchases made at fillmira.com worldwide. Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights or remedies available under applicable law.

Our voluntary 30-day return policy is offered in addition to those rights. Where applicable law provides cancellation or withdrawal rights, longer claim periods, or remedies for faulty, damaged, incorrect, or misdescribed goods, we will honor those requirements.

Any return conditions, shipping charges, refund deductions, approval procedures, or processing timelines stated in this policy apply only to the extent permitted by applicable law.

Where applicable law requires different treatment, including reimbursement of delivery costs or a refund based on evidence of return before the goods arrive, those requirements take precedence. Any deduction for diminished value will be made only where permitted by law.

To exercise your rights or request assistance, contact [email protected].

Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact:

Email: [email protected]
Website: https://fillmira.com