Privacy policy
Fillmira, operated by HK CRYSTAL CLEAR LIMITED, is responsible for personal information processed for our store at fillmira.com. This policy explains how we collect, use, and disclose information. Our store is powered by Shopify. Visiting our website does not itself constitute consent to processing that requires consent.
Information We Collect
We collect information you provide when ordering, creating an account, or contacting us, including your name, contact details, addresses, account preferences, order history, and support messages.
Shopify and payment providers process payment information. We receive transaction details needed to manage orders.
Cookies and similar technologies collect device, browser, IP address, and browsing information. We also receive information from providers supporting payments, fulfillment, security, and analytics.
How We Use Information
We use information to process orders, arrange delivery, manage returns, provide support, maintain accounts, improve our store, prevent fraud, and meet legal obligations.
Where required, our legal bases are contract performance for purchases, legal obligations for recordkeeping, legitimate interests for security and service improvement, and consent for activities requiring it.
Marketing and personalized advertising are subject to applicable consent and opt-out requirements. You may unsubscribe from promotional emails; essential order messages may continue.
Sharing and Shopify
We disclose relevant information to Shopify and providers supporting payments, shipping, hosting, analytics, and customer service. We may also disclose information where legally required or necessary for legal claims or a business transfer, subject to applicable safeguards.
Shopify features may combine interactions with our store and other merchants to provide personalized services or advertising. Such disclosures may constitute sale, sharing, or targeted advertising under applicable law.
Shopify may act as an independent controller for some processing. See its Consumer Privacy Policy and Privacy Portal.
Cookies and Choices
Essential cookies support checkout and security. Non-essential analytics or advertising technologies require consent where applicable. Manage choices through available privacy controls.
You may request advertising or data-sharing opt-outs by emailing [email protected]. We honor legally required opt-out signals, including Global Privacy Control, where applicable.
Security, Retention, and Transfers
We use reasonable safeguards, but no system guarantees complete security. We retain information only as needed for services, legal records, security, and disputes.
Providers may process data abroad. Where required, transfers use recognized safeguards, such as adequacy decisions or approved contractual clauses. Contact us for details.
Your Rights
Depending on applicable law, you may request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. Withdrawal does not affect prior lawful processing.
Email us to exercise your rights. We may verify identity and authorization and will respond within legal deadlines without unlawful discrimination. You may appeal a decision or complain to a competent privacy authority.
Children and Updates
Our store is not directed at children. Contact us if a child has provided information so we can take appropriate action.
Updates will appear here with a revised date and any legally required notice.
Contact
Email: [email protected]
Controller: HK CRYSTAL CLEAR LIMITED
Address: Room 1001, Yunzhitang, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong