Contact Us
Thank you for visiting Fillmira.
If you have questions about our kitchen organization products, bathroom and vanity accessories, workspace storage, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, returns, exchanges, and refunds. Our customer service team will review your inquiry and provide assistance as soon as possible.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link. If an item arrives damaged or incorrect, describe the issue and attach photographs where available. If photographs are unavailable, contact us so we can discuss another way to assess the issue.
Company Information
Company Name:
HK CRYSTAL CLEAR LIMITED
Registered Address:
Room 1001, Yunzhitang, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong
This is our company’s registered address. It is not a designated product return address.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return & Refund Policy. This voluntary return period does not limit your statutory rights regarding faulty, damaged, incorrect, or misdescribed products.
Our customer service team will provide the correct return address and shipping instructions for your order.
Please do not send returns to our registered company address or the address on the original shipping label unless we specifically confirm it is the correct return address.
Contacting us before sending an item helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a right by notifying us.
Website
Contact Summary
Email: [email protected]
Company: HK CRYSTAL CLEAR LIMITED
Registered Address: Room 1001, Yunzhitang, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong
Return Address: Contact our customer service team for the correct return address and instructions.